Privacy Policy

Who we are

Our website address is: https://boatlakeside.com.

Introduction

Lakeside Boat Tours LLC, doing business as Boat Lakeside, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services, including through our website and SMS/MMS communications.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Information We Collect

We collect personal information that you provide to us, such as your name, email address, phone number, and payment information when you make a booking.

We collect information about your interactions with our website and services, including IP address, browser type, and access times.

We may collect information when you communicate with us via email, phone, or SMS/MMS.

How We Use Your Information

• Service Delivery: To provide, maintain, and improve our services, including processing bookings and communicating with you about your trips.

• Customer Support: To respond to your inquiries and provide customer support.

• Notifications: To send you important updates about your bookings, weather-related changes, and other service-related information.

• Feedback: To collect feedback on our services to improve your experience.

SMS/MMS Communications

• Consent: By providing your phone number, you consent to receive SMS/MMS messages from Boat Lakeside. These messages may include booking confirmations, reminders, updates, and customer support communications.

• Opt-Out: You can opt out of receiving SMS/MMS messages at any time by replying “STOP” to any message. For help, reply “HELP.” Standard message and data rates may apply.

• Privacy: Your mobile phone contact information will not be shared or sold to third parties for marketing purposes.

Data Protection

• Security Measures: We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

• Third-Party Services: We do not share your personal information with third parties for marketing purposes. We may use third-party services for payment processing and other necessary business operations, which are subject to confidentiality agreements.

Your Rights

• Access and Correction: You have the right to access and correct your personal information. Contact us to update your information.

• Data Deletion: You can request the deletion of your personal information. We will comply unless we are legally required to retain certain information.

• Opt-Out: You can opt out of all communications by contacting us directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and, if applicable, through our SMS/MMS communications.

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Phone: (269) 253-8191

• Email: ops@boatlakeside.com

• Website: boatlakeside.com

boatlakeside.com/privacy

By using our services, you agree to the terms of this Privacy Policy.